Contact us
If you have any questions about our products or services, or if you simply want to book a driver in Lyon, please contact us. We will get back to you as soon as possible. You can also call us. To book with Trustline, you have several choices. Trustline is your transport service that tracks your daily journey. From booking to destination, we are at your disposal. We hope to see you soon!
Trustline is a transport company serving the population with a range of vehicles suitable for everyone. Behind Trustline is a dynamic team of professional, highly qualified, bilingual, and friendly drivers. Our drivers follow the flight plan in real time via available applications to anticipate your trip. Our transfers are available throughout the metropolis and can accompany you on all your usual routes or take you to Lyon-Saint Exupéry airport.
FAQ
How do I make sure my driver is there?
Between the reservation and the mission, you have nothing to do.
Trustline follows your journey from start to finish. We will contact you 24 hours before the trip to confirm the mission. Then, we assign a driver to your trip along with the pick-up information. One hour before the transfer, you will receive an SMS from the driver to let you know that they are on their way. The driver will be on site twenty (20) minutes before departure. Trustline bends over backwards to serve you.
We go further for transfers from the airport. Our driver tracks the flight on the airport application as well as on an application called FlightRadar24 to ensure they are available when your flight arrives.
How to book a transport with Trustline?
With Trustline, booking a VTC or transport in Lyon has never been easier. Our employees need to know the day, date, time of the mission, and the destination. Additionally, certain information such as child seats and the number of passengers is also necessary for our service to be effective and adapted to your situation with all the required equipment. Once the reservation is registered, we will send a confirmation email.
You must verify the accuracy of the information in this email and reconfirm your reservation. It is then saved to the calendar. Your satisfaction is our barometer, help us to better organize your trip.
How to recognize your driver?
Booking with Trustline means guaranteed availability and punctuality, our legendary values.
The driver will welcome you with a sign with your name inside the terminals and stations. In a friendly atmosphere, you can forget the stress of your journey. Once on board our vehicles, the driver provides you with a refreshment and ensures that the temperature inside is to your liking. You can request the music or channel of your choice. The route to follow is also your choice if it does not disrupt the driver’s schedule. Your safety and comfort are our priority at Trustline.
You are finally at your destination, what does the Trustline driver do?
Trustline is very attentive to your needs until you reach your destination.
Once you arrive at your destination, you can pay on board the vehicle or choose another method of payment. Trustline offers several payment options because each customer deserves special attention. Our driver will open the door for you and make sure you don’t forget anything before you leave.